Rapsodo Baseball
Troubleshooting

PLEASE CONTACT US AT SUPPORT@RAPSODO.COM IF YOU HAVE ANY QUESTIONS

Click here to see the illustrated troubleshooting.

When charging, the rear LED does not come on (amber color)

Press and hold the power button for 5 seconds. Make sure the USB cable has power. Try other ports on your computer or use a compatible USB wall charger. Monitor should be turned OFF to charge.
Try again by pressing the power button a little bit longer (5 seconds). The monitor’s battery is maybe low: charge the unit with the USB cable.
Make sure the monitor is turned on. Try to pair again the monitor and the app using the default WIFI direct mode.
Make sure the monitor is turned on. Try to pair again the monitor and the PC using the USB cable (make sure a USB cable is connected between the PC and the monitor). Try to pair again the monitor and the PC using the default WIFI direct mode.
Battery is low. Connect the USB cable and charge the unit. The rear LED will turn off when the monitor is fully charged and ready to go.
First, ensure that your monitor is connected to the WIFI network. Then start again the Rapsodo Baseball on your iPad (or PC) and allow it to load. When the application is open, the monitor’s LEDs will show whether it successfully connected.
Try using the USB connection to improve the response time. Depending on the WI-FI conditions (especially in network mode, due to load and other parameters), Wi-Fi connection may take longer to display results.

If you are using WI-FI, check the connection. Your mobile device may be too far away from the monitor or the WI-FI network you are using does not have a good coverage. If you use the latest generation of iPad with ideal WI-FI speeds, results should appear in less than 5 seconds.

If you are using USB mode with PC, and results take longer than a few seconds to appear: check that your PC meets the recommended configuration (WINDOWS 10 or 8 or 7, else your PC may be too weak for computations). If you have a compatible PC but the results are still taking longer than the expected time, it may be linked to set up issues. Nothing should obstruct the view of the Rapsodo Baseball monitor’s camera during set up and operations. Make sure that there are no batter, no people or objects moving in the monitor’s vision). In fact, this may slow down the computations or generate false results.
First, be sure to position the monitor correctly on the tripod: calibration requires the front to be positioned at 20 degrees to the ground, camera facing the pitcher. Use the application to reset the calibration; it provides an easy guide to adjust it correctly. Then, make sure the monitor sits correctly at a distance of 6 feet between the centre of the tripod and the back tip of home plate. Lastly, make sure that the tripod head is raised to approximately 6-feet height.

Other recommendations:
1. Make sure you are not looking at the warm up shot results. It is recommended that you disconnect from the monitor (by clicking Wifi/USB icon) during warm up, especially as catcher may be standing up and interfering with the tracking.

2. Make sure you use balls with clear seams. Smudges, surface blemishes or extra dirty balls may interfere with the monitor’s image processing and may yield improper results. 

3. Especially during outdoor practice, make sure the area between the pitcher and the monitor is uniformly lit. Shadows cast by objects close by create non-uniform lighting and may interfere with the image processing. As long as the lighting conditions are uniform (no matter if in complete shadow or bright sunlight), the monitor will operate properly.