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Experience Manager, Golf

Rapsodo Inc. is a sports analytics company that uses computer vision and machine learning to help all athletes maximize their performance. Our proprietary technology applications range from helping PGA Tour golfers optimize their launch conditions to allowing MLB pitchers to increase the efficiency on their breaking balls. Current partners include all 30 MLB teams, MLB, USA Baseball, Golf Digest, PGA of America, and over 1000 NCAA athletic departments.

As Rapsodo continues to grow and expand our business internationally, we are looking for a hands-on, driven, and empathetic Experience Manager with a passion for collaborating and making a difference.

JOB LOCATION
USA, St. Louis
JOB DESCRIPTION

The ideal candidate will have strong communication, analytical and problem-solving skills to effectively engage internal and external stakeholders. To succeed in this role, you will also have a commitment to continuous improvement, excellent organization skills, superior attention to detail and high resiliency and adaptability within a complex and fast-paced environment.

RESPONSIBILITIES
  • Map the customer journey from awareness to post-purchase including key motivators at all stages
  • Develop customer journey-based marketing plans for all business initiatives
  • Define the content needs using content briefs for all business initiatives and work with Creative/Production Lead to execute
  • Manage community manager, customer service manager with the primary principle of ensuring a superior customer experience
  • Define strategic and tactical customer experience metrics, set goals based on best-in-class benchmarks and business goals, measure and report
SKILLS AND QUALIFICATIONS
  • Degree holder
  • Experience with human-centered design principles
  • Developing content in multiple channel business environments (video, podcast, blog, white paper, etc.)
  • Working with different content delivery channels (website, email, webinar, social, etc.)
  • Digital, social, website analytics – understand to optimize plans
  • Managing direct reports
  • Resourceful and empathetic problem-solver with good interpersonal communication skills
  • Being able to think both creatively and analytically
  • Open to criticism and learning opportunities
  • Detail oriented, meticulous and excellent organization skills
  • Enjoys working in a fast-paced, dynamic, and multi-cultural organization

If you think you have what it takes and look forward to working independently as well as contribute in an innovative, passionate and driven environment, please send in your application.