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Rapsodo Account Manager – Diamond Sports & Golf

Rapsodo Inc. is a sports analytics company that uses computer vision and machine learning to help all athletes maximize their performance. Our proprietary technology applications range from helping PGA Tour golfers optimize their launch conditions to allowing MLB pitchers to increase the efficiency on their breaking balls. Current partners include all 30 MLB teams, MLB, USA Baseball, Golf Digest, PGA of America, and over 1000 NCAA athletic departments.

 

JOB LOCATION
St Louis, MO (On-site)
JOB DESCRIPTION

We are looking to hire an Account Manager position for its growing Diamond Sports and Golf business! This position will be multi-disciplinary with duties across a number of functions within the Rapsodo scope of business. It will require both self-directed and manager-directed efforts in both the Diamond Sports and Golf space.

 

RESPONSIBILITIES

The Ideal Account Manager candidate must be able to:

  • Learn, understand and articulate the in’s and out’s of all of Rapsodo’s Diamond Sports and Golf physical and cloud products
  • Respond to inbound customer support inquiries (technical, usage and product) across multiple platforms (email, chat, phone, etc.)
  • Help process inbound sales orders
  • Assist customers with sales onboarding and take advantage of upsell opportunities when available
  • Work with our Rapsodo customer support and sales team to ensure that all customers are taken care of daily
  • Work with our Rapsodo sales, support, marketing, and product development teams to build proactive support and sales initiatives
SKILLS AND QUALIFICATIONS
  • 0-3 Years of experience in a sales or customer service environment
  • Excellent written and vocal communication skills
  • Salesforce or other CRM experience a plus
  • Ability to learn and communicate the features and benefits of all Rapsodo products
  • Self-motivated worker who thrives in a small business atmosphere
  • Sports industry experience preferred; passion for sports required

If you think you have what it takes and look forward to working independently as well as contribute in an innovative, passionate and driven environment, please send in your application.