TECHNICAL SUPPORT ENGINEER

Would you like to develop code that impacts the lives of athletes at all skill levels? Are you innovative, passionate, driven and will not stop till you find a solution? If you are, join Team Rapsodo!

“Our vision is to help everyone reach their full potential as an athlete.”
~ Batuhan Okur, CEO.

Rapsodo is a Sports Technology company with offices in the USA, Singapore and Turkey. We develop sports analytics products that are data-driven, portable and easy-to-use to empower athletes at all skill levels to analyse and improve their performance. From Major League Baseball star pitchers to Golf tour players, athletes use Rapsodo technology to up their game across the world. Trusted by coaches and players from youths to professionals, Rapsodo provides real-time insights for all-time performance.

We are innovative, focused and rapidly growing. We are continuously looking for team players who will stop at nothing to deliver state of the art solutions as part of Team Rapsodo.

JOB LOCATION
JAPAN
JOB DESCRIPTION

As Rapsodo continues to expand, we’re looking for an exceptional, self-motivated and resourceful Technical Support Engineer to provide enterprise-level assistance to our customers. It is a strategically important role, and the successful applicant will be a critical contributor to our growth in Japan. Successful candidates will possess a blend of strong technical aptitude, trouble-shooting capabilities, and customer-facing skills, along with a passion for cutting edge technology.

As our Technical Support Engineer, you will take on a multi-disciplinary role that will have duties across functions and require both self-directed and manager-directed efforts.

RESPONSIBILITIES

The ideal candidate must be able to:
· Own the customer onboarding process, ensuring a seamless experience for new Rapsodo baseball customers
· Communicate the features and benefits of all Rapsodo Baseball products
· Provide prompt response to inbound customer support inquiries (technical, usage and product) across multiple platforms (email, chat, phone)
· Own problems through resolution, engaging technical subject matter experts as needed
· Work with Rapsodo’s customer support team to ensure updated product knowledge and best practices use
· Work with Rapsodo’s sales, marketing, and product development teams to build proactive support initiatives
· Create and maintain problem resolution procedures and identify need for new tools to support existing solutions
· Refer to internal database or external resources to provide accurate tech solutions

REQUIREMENTS

· Bachelor’s degree in Engineering preferred
· Minimum 3 years’ experience delivering direct customer support
· Excellent Japanese & English written and oral communications skills
· The ability to communicate technical information clearly and succinctly to both technical and non-technical stakeholders
· Proven ability to troubleshoot and identify the root cause of issues
· Proven ability to manage time allocated to specific tasks and escalations
· Self–motivated worker who thrives in a small business environment
· Excellent communication skills and ability to explain concepts in writing and over the phone
· Sports industry experience preferred; passion for Baseball is required.

If you think you have what it takes and look forward to working independently as well as contribute in an innovative, passionate and driven environment, please send in your application to talent_sg@rapsodo.com