Please find answers to several frequently asked questions below.
If you still need help, feel free to reach out to us for assistance.
We welcome your questions and feedback.
Please find answers to several frequently asked questions below. If you still need help, feel free to reach out to us for assistance. We welcome your questions and feedback.
Mobile Launch Monitor (MLM)
Yes! The Net Mode feature is currently compatible with these devices for app version 1.5.0: iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE 2nd Gen, iPhone 12 Mini, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPad Pro (7.9″), iPad Pro (12.9″) iPad Pro (11″) 2nd Gen, iPad Pro (12.9″) 3rd Gen, iPad Pro (12.9″) 4th Gen, iPad Air 4th Gen
At this time the MLM is only compatible with iOS Devices that meet our minimum requirements.
We are working on Android availability and prioritizing it. Our main focus is on accuracy and want it to meet our standards as we have on all iOS devices. Android compatibility will be an ongoing development as we will release compatibility with select devices first and roll out more as we develop.
- iPhone 7 and up
- iPad 2017 and up (must support 1080p)
Net Mode (indoors and outdoors): Currently compatible with these devices for app version 1.5.0: iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE 2nd Gen, iPhone 12 Mini, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPad Pro (7.9″), iPad Pro (12.9″) iPad Pro (11″) 2nd Gen, iPad Pro (12.9″) 3rd Gen, iPad Pro (12.9″) 4th Gen, iPad Air 4th Gen
Make sure you have the MLM and your phone set up 6-8 feet directly behind the ball and pointed down your target line. You should be able to see your body and the ball clearly in the screen on your phone.
If you have further issues, please email email@example.com and we will troubleshoot further.
The Critical message is an in-app alert to let you know your iOS device is getting hot. The MLM is still usable when the screen turns white. We turn off high CPU functions like the live video and instant replay, however we still capture the data and video from your shots and all swings are viewable in your session screen. We are working to improve the overheating of your device in each release. Next time you are out, please try to close out of any apps that you do not need running as it will also help with the CPU overload.
Baseball & Softball
If you purchased a Rapsodo Cloud subscription online you should have received an email with your login details. If you purchased via purchase order or wire transfer contact our support team for activation. Visit cloud.rapsodo.com to create your account or login.
Your coach will add you as a player on their Rapsodo Cloud account. Once added, you will receive an activation email. Follow the steps in the email to get set up.
Make sure you sync the data from the iPad to the cloud. Rapsodo data is stored locally on your iPad until you sync the data to the cloud.
To do this, connect your iPad to an actual internet source (NOT Rapsodo WiFi) and open the Pitching app. On the left-hand side there is a sync icon, please click on that and wait until it indicates ‘Cloud Sync Completed”.
We have recently been legally required to protect the data of all of our players under the age of 18. Player data can still be collected, but will not be visible in the cloud until parental consent is completed. Once parental consent is confirmed for the player, all data will be visible in the coach and player cloud.
We created the Rapsodo National Player Database to bridge the recruiting gap for cancelled games, tournaments, and showcase events. The database will be free and available to the public through our website once it goes live. All players will need to update their player profile information in order to be added to the database. The database will include max numbers for Rapsodo data points. Learn more
Rapsodo Certified courses were developed to make Rapsodo batted and pitched ball data your second language, giving you the skills to make data the cornerstone of your player development programs. We currently have Baseball Hitting and Pitching available with Softball Hitting and Pitching coming soon. Learn more
iPad Air 2 or newer.