FAQ
Please find answers to several frequently asked questions below.
If you still need help, feel free to reach out to us for assistance.
We welcome your questions and feedback.
Please find answers to several frequently asked questions below. If you still need help, feel free to reach out to us for assistance. We welcome your questions and feedback.
HITTING
Application
If you have previously added players, whether that’s on the cloud portal or on a different iPad, you will need to connect your current device to an actual internet source (NOT Rapsodo WiFi) and click the sync icon.
You are using a Guest Baseball or Guest Softball profile, you must use a created player profile to get all of the premium data points. If you do not have a subscription, one can be purchased on our website here.
- Click on the ‘Team Management’ icon on the left hand side of the app.
- Click on the bar graph icon corresponding to the player you want to view.
- On the top of the new screen, select the desired date range and this will pull up the past data.
- Connect your iPad to an actual internet source. (NOT Rapsodo WiFi)
- Open the pitching app and click on the ‘Sync’ icon.
- After syncing for a few moments the icon will show ‘Cloud Sync Completed’ indicating all the data has been synced to the cloud.
- Please Note: Recorded videos take longer to sync than data only. Even though the icon will say ‘Cloud Sync Completed’ you may still have videos needing uploaded. To check this, you can open the app settings>about> on the bottom left hand side it will say ‘Videos and Diangostic Files pending for syncing’ the number should say 0/0 indicating all videos were synced.
- Connect your iPad to an actual internet source (NOT Rapsodo WiFi)
- Open the application and click on the sync icon.
- IMPORTANT: Do NOT re-add players within the cloud. This will create two accounts for the players and will take time to merge to one.
- This will send your players an activation link that the players will need to click on (sent to their emails)
- Once done, the players will be active.
Cloud
After activating a player profile (clicking on the link in the activation email) the player will then need to create an account. This can be done by clicking on the clink in the second email they receive (verification email) or they can visit cloud.rapsodo.com directly and click on Player Signup. From there, they will use the same email they were activated with and create a password.
The only export feature Rapsodo offers is the downloadable Pitching and Hitting Reports. There is no export feature for a csv file, unless you have a higher level of our cloud subscription. If you are interested in learning more about our higher level plans, please contact support@rapsodo.com.
You have to make sure you sync the data from the iPad to the cloud. Rapsodo data is stored locally on your iPad until you sync the data to the cloud.
To do this, connect your iPad to an actual internet source (NOT Rapsodo WiFi) and open the Hitting application. On the left hand side there is a sync icon, please click on that and wait until it indicates ‘Cloud Sync Completed”.
- Login to your coach account on the cloud.
- Navigate to the Team Management Tab in the left hand tool bar
- Select the red ‘ADD’ button in the top right corner
- Click the link that says ‘Download Excel Template’
- Fill out all information in the red columns on the template. The blue ones are not mandatory. DO NOT change the name of the file.
- Return to the ‘ADD’ players tab and select ‘Import from File’, find the saved file and select it
- Click ‘UPLOAD’
Setup
Check out our set up video.
- Place the RCE and Monitor inside of the tank and connect the two with the small provided USB cable.
- Using the provided measuring tape, place the tank to the 14′ placement measured from the front of home plate to the front of the tank.
- Turn both units on. After a few seconds the RCE will show LED lights; Green, Blue, Red.
- Go to your iPad’s WiFi settings and select the Rapsodo_XXXXX_HIT. (The connection will say ‘No Internet Connection’ which is perfectly normal)
- Open the hitting application and click on the grayed out WiFi icon on the bottom left hand side of the app; RCE/Monitor will then connect to the application.
- Click on the calibration icon on the left side of the application and make sure the angles are both in GREEN (should be as close to 90 and 20 as possible).
- Lastly, in the Azimuth view of the calibration screen, make sure the red line is down the middle of the home plate.
- Quick Tip: You will not be able to see the home plate. It is best to put an object on or directly behind the middle of the home plate to ensure the red line is down the middle.
- You are ready to record hits!
- Red – monitor is powered on, but not connected
- Green – monitor is power on and connected to app
- Yellow – monitor is charging or in standby mode (press the power button to turn on)
- Red flashing – monitor is dead; please charge
- No light – Off
Data and Accuracy
Proper set up is crucial to ensure accurate data! As well as adequate lighting, clean baseballs/softballs, and reading the user guide to make sure you have the most optimal setup possible. Calibration needs to be done prior to each session, too. This means the camera angles are as close to 90 and 20 degrees as possible, and the red line in the azimuth view is directly down the middle of home plate. We also do not recommend having fans blowing near the unit.
Diamond App
You are using a Guest Baseball or Guest Softball profile, you must use a created player profile to get all of the premium data points. If you do not have a subscription, one can be purchased on our website here.
There are two ways to view past data on the app:
- View data on the Home page
- Open the Diamond App> tap the Home page, this will separate data by Hitting and Pitching and will show ALL sessions recorded by Oldest to Newest
- View data through the Team Management page
- Open Diamond App>tap the Team Management page>Select player profile, you will now see all of the sessions recorded by that player separated by Hitting and Pitching>tap on the session you wish to view
- Connect your iPad to an actual internet source. (NOT Rapsodo WiFi)
- Open the Diamond App and click on the ‘Sync’ icon on the top right corner
- After syncing for a few moments the icon will show ‘Cloud Sync Completed’ indicating all the data has been synced to the cloud.
- Please Note: Recorded videos take longer to sync than data only. Even though the icon will say ‘Cloud Sync Completed’ you may still have videos needing uploaded. To check this, you can open the app settings>Upload Progress, if all files are uploaded they will all say DONE
- Connect your iPad to an actual internet source (NOT Rapsodo WiFi)
- Open the application and click on the sync icon.
- IMPORTANT: Do NOT re-add players within the cloud. This will create two accounts for the players and will take time to merge to one.
- This will send your players an activation link that the players will need to click on (sent to their emails)
- Once done, the players will be active
| No Subscription | Basic | Advanced | Advisor | Pro | |
| Pitching PLAY Data Screen | Pitching(NOT included: spin efficiency, True Spin, only Guest player profile (no adding players), Strike zone location, animated ball, dotted ball flight, no video access, only saves last 50 recorded pitches) | x | x | x | x |
| Hitting PLAY Data Screen | NOT included: strike zone location, launch angle, dotted 3D ball flight, no video, only last 50 hits recorded | x | x | x | x |
| Basic Rapsodo Pitching and Hitting Report | x | x | x | x | |
| PDF Export | x | x | x | x | |
| Video Export | x | x | x | x | |
| Auto Pitch Tagging | x | x | x | ||
| App Customization(Customize Session Box) | x | x | x | ||
| Advanced Rapsodo Pitching and Hitting Report | x | x | x | ||
| EDGE Visualization (Tools page) | x | x | x | ||
| Light CSV Download | x | x | x | ||
| Advanced Data: 9P Fit, Trajectory Break, etc | x | ||||
| API – Realtime/App | x |
Open Diamond App>Settings>App Settings> toggle OFF Auto-Pitch Tagging
It is always best to fully sync your iPad. If you are recording videos and have Diagnostic mode ON we are storing this on your iPad locally until it syncs to the cloud- just because the data is synced to the cloud does NOT mean the app is fully synced. It is always best to fully sync after every use and you can check this by opening the app>Settings>Upload Progress, and all files should say DONE.
Yes, whichever WiFi access point you connect with the Diamond App will recognize this and the PLAY screen will reflect that.
- If you connect to a pitching unit, the PLAY screen will only show pitching metrics. If you connect to a hitting unit, the PLAY screen will show only hitting metrics.
For quick recording of data with multiple players you should use the Multiplayer setting. To do this, follow these steps:
- PLAY Screen>Multiplayer>select all the players you wish to record data with>Select the session classification>Record data, you will now be able to tap on the left and right arrows to quickly navigate between players.
To view and edit player profile information, you must be connected to the internet. Connect to WiFi that has internet access and you will be able to edit player information.
Game Mode
- Turn on your RCE
- Open the Diamond App >Settings>Subscription
- Tap ‘Link Device’
- The last RCE your Diamond App was connected to will appear, tap that RCE
- Your RCE is now connected!
This means your RCE is not paired with a Game Mode License. Here is how to link the two:
- Turn on your RCE
- Open the Diamond App >Settings>Subscription
- Tap ‘Link Device’
- The last RCE your Diamond App was connected to will appear, tap that RCE
- Your RCE is now connected!
PITCHING
Application
- Click on the ‘Team Management’ icon on the left hand side of the app.
- Click on the bar graph icon corresponding to the player you want to view.
- On the top of the new screen, select the desired date range and this will pull up the past data.
- Connect your iPad to an actual internet source. (NOT Rapsodo WiFi)
- Open the pitching app and click on the ‘Sync’ icon.
- After syncing for a few moments the icon will show ‘Cloud Sync Completed’ indicating all the data has been synced to the cloud.
- Please Note: Recorded videos take longer to sync than data only. Even though the icon will say ‘Cloud Sync Completed’ you may still have videos needing uploaded. To check this, you can open the app settings>about> on the bottom left hand side it will say ‘Videos and Diagnostic Files pending for syncing’ the number should say 0/0 indicating all videos were synced.
- Connect your iPad to an actual internet source (NOT Rapsodo WiFi)
- Open the application and click on the sync icon.
- IMPORTANT: Do NOT re-add players within the cloud. This will create two accounts for the players and will take time to merge to one.
- This will send your players an activation link that the players will need to click on (sent to their emails)
- Once done, the players will be active
Cloud
You have to make sure you sync the data from the iPad to the cloud. Rapsodo data is stored locally on your iPad until you sync the data to the cloud.
To do this, connect your iPad to an actual internet source (NOT Rapsodo WiFi) and open the Hitting application. On the left hand side there is a sync icon, please click on that and wait until it indicates ‘Cloud Sync Completed’.
- Login to your coach account on the cloud.
- Navigate to the Team Management Tab in the left hand tool bar
- Select the red ‘ADD’ button in the top right corner
- Click the link that says ‘Download Excel Template’
- Fill out all information in the red columns on the template. The blue ones are not mandatory. DO NOT change the name of the file.
- Return to the ‘ADD’ players tab and select ‘Import from File’, find the saved file and select it
- Click ‘UPLOAD’
Setup
- Connect your 1.0 pitching monitor to the 1.0 application.
- Open the settings in the 1.0 application and click on ‘2.0 Upgrade’, you will be prompted then click Yes or Continue.
- This will make your 1.0 unit go through and upgrade and the monitor will reset itself.
- Connect the RCE to the monitor and turn on the RCE using the provided small USB cable. Once connected, the monitor will go through another firmware upgrade.
- Once the LED lights on the RCE indicate Green, Blue, Red, open your iPad’s WiFi settings and connect to the Rapsodo_xxxxx_PITCH
- Open the Pitching 2,0 application and click on the grayed out WiFi icon on the bottom left hand side of the app.
- Once connected to the app, take the provided calibration ruler and place that flush against a wall. Using the provided measuring tape, measure 4’11” from the front of the ruler to the front of the tank.
- Click on the calibration icon on the left hand side and this will pull up the calibration screen. On the right hand side, in the azimuth view, move the tank until the red line is down the middle of the two circles. Then click on the ‘Monitor Calibration’ on the top left hand side of the calibration screen.
- You should get a notification that says ‘Your monitor is successfully calibrated’, once this has been done the monitor will reset itself.
- Red – monitor is powered on, but not connected
- Green – monitor is power on and connected to app
- Yellow – monitor is charging or in standby mode (press the power button to turn on)
- Red flashing – monitor is dead; please charge
- No light – Off
Check out our set up video.
- Place the RCE and Monitor inside of the tank and connect the two with the small provided USB cable.
- Using the provided measuring tape, place the tank to the 15’6″ placement measured from the front of home plate to the back of the tank.
- Quick Tip: To Ensure the tank is directly in the middle of the pitcher’s mound and home plate, take the measuring tape from the middle of home plate all the way to the middle of the pitcher’s mound.
- Turn both units on. After a few seconds the RCE will show LED lights; Green, Blue, Red.
- Go to your iPad’s WiFi settings and select the Rapsodo_XXXXX_PITCH. (The connection will say ‘No Internet Connection’ which is perfectly normal)
- Open the pitching application and click on the grayed out WiFi icon on the bottom left hand side of the app; RCE/Monitor will then connect to the application.
- Click on the calibration icon on the left side of the application and make sure the angles are both in GREEN.
- Lastly, in the Azimuth view of the calibration screen, make sure the red line is down the middle of the pitcher’s mound.
- Quick Tip: You will not be able to see the pitcher’s mound. It is best to put an object on or directly behind the middle of the pitcher’s mound to ensure the red line is down the middle.
- You are ready to record pitches!
Data and Accuracy
Proper set up is crucial to ensure accurate data! As well as adequate lighting, clean baseballs/softballs, and reading the user guide to make sure you have the most optimal setup possible. Calibration needs to be done prior to each session, too. This means the camera angles are as close to 90 and 20 degrees as possible, and the red line in the azimuth view is directly down the middle of home plate. We also do not recommend having fans blowing near the unit.
CLOUD
The cloud can be accessed on this link. Our recommend search engine is google chrome on a computer.
Yes. All player and coach accounts need to be associated with a legitimate and unique email address. Accounts cannot be under the same email address.
A player or coach account can be created on this link.
If another master coach wishes to invite the player to their roster, the player will just need to provide the email address associated with their active Rapsodo account.
- Coaches add the player like a normal new player
- Once this additional invite has been sent, the player will receive a notification in their cloud account and will have the ability to accept or decline the invitation
- The notification will appear in the bell icon at the top of the cloud web page
After they are synced from the app, all hitting or pitching sessions are visible on the cloud. They can be viewed under the personal stats tab of the cloud. Please be sure to check the date range in the top right corner of the site. If you are looking for a session from over 1 month ago, you will need to expand the drop time frame using the drop down calendar.
TEAM MEMBERSHIP
A Rapsodo Team Membership will be required in order to access the Rapsodo Hitting app, Pitching 2.0 app, and Diamond app.
- Current customers on our Basic Subscription will not be automatically rolled over to a Team Membership. Those customers will be able to upgrade directly from their cloud account, or by contacting our sales team at sales@rapsodo.com or (844) 772-7763 ext. 1.
- Current customers on our Advanced and Advisor Subscriptions will be automatically rolled over to the Team Membership on September 1, 2021. Current Advanced users will also be given a free trial period of the new Driveline Advanced add-on, which includes access to TRAQs. Current Advisor users will be given a free trial period of the new Driveline Advisor add-on, which includes access to TRAQx. The trial periods for the Driveline add-ons will last until the customer’s renewal date, at which point they will be charged for another year of the Team Membership and their specific add-on.
Customers will be charged annually for their Rapsodo Team Membership and any add-ons that have been selected.
If you have not upgraded to a Team Membership by the expiration date of your previous subscription, you will not be able to access your cloud account until you enroll in a Membership.
Log in to your cloud account and click on the Profile tab. Under the section for “Current Account”, your expiration date can be found on the “Next Renewal Date” line.
INSIGHT
General
INSIGHT can be charged two different ways:
- USBC cable
- Ethernet cable – this also powers on the flash.
Both of these options can charge the INSIGHT camera during use or while it’s off.
Application
You will need to use the latest version of the Pitching 2.0 app or Rapsodo Hitting app.
- Power on INSIGHT Camera (it takes a little bit longer to power on. You want to wait until you hear the fan running to move on)
- Power on RCE & Monitor
- Open Rapsodo Pitching 2.0 app or Rapsodo Hitting
- Tap Settings and make sure Insight mode it turned ON
- Select INSIGHT Pair
- Tap Settings and make sure Insight mode it turned ON
- Create Network (this should be a one time process)
- On the right, you should see the available wifi signals: INSIGHT and RCE PITCHING (or HITTING)
- Please note both the INSIGHT camera and RCE need to be powered on for this step
- Select ‘Create Network’ on the left side of the screen
- You will need to name the network – this needs to be exactly 6 characters
- Both wifi signals need to be dragged into the newly created network
- The INSIGHT wifi needs to be dragged over first
- You will receive a notification if they were successfully added
- On the right, you should see the available wifi signals: INSIGHT and RCE PITCHING (or HITTING)
- Open iPad settings and connect to INSIGHT wifi
- Go back to the Rapsodo Pitching 2.0 app or Rapsodo Hitting
- First, select the top wifi icon in the tool bar – this will connect the INSIGHT (INSIGHT always needs to be connected first)
- Once connected, you should see green next to the wifi icon
- Second, select the bottom wifi icon in the tool bar – this will connect the RCE (ground unit)
- First, select the top wifi icon in the tool bar – this will connect the INSIGHT (INSIGHT always needs to be connected first)
- All buttons on the left tool bar should be green which signals you are ready to go
**Please note: Step 4 to create the network should only need to happen during initial set up. Once it’s created, your normal set up does not need to include step 4.
**Please note: The INSIGHT unit should always be turned on FIRST then the pitching or hitting unit can be turned on.
Check out our connection video.
The wifi network can be created within the app under Settings > INSIGHT pair. On the right, you should see the available wifi signals: INSIGHT and RCE PITCHING (or HITTING). Select ‘Create Network’ on the left side of the screen. You will be prompted to name the network (this needs to be exactly 6 characters). Both wifi signals need to be dragged into the newly created network. You will receive a notification if they were successfully connected.
*Please note that the INSIGHT camera and RCE need to be powered on for this step.
Yes – In the app, INSIGHT always needs to connect before the ground unit. This can be done by selecting the top wifi icon in the tool bar first.
Videos sync to the cloud just like normal. They are accessible on the cloud next to each pitch or hit once synced. They can also be viewed in the app under the history tab or through team management for the player.
Setup
You will create a wifi network within the app that includes both signals. Once this is created, you will connect to only the INSIGHT signal under iPad settings.
The camera lens can be focused by adjusting the lens on the physical camera. Once it’s focused the lens can be tightened using the small screw/bolt so it does not shift.
The main difference between the lenses is how wide you want the shot. 6mm is a wider lens, while 16mm is smaller. 16mm is usually used for pitching to focus on the release to see precise hand placement. 6mm can be used to view the whole upper body during pitching or hitting sessions. The lenses can be swapped depending on use and focus of the session.
Insight Stream
We recommend using the flash indoors.
Depending on the lighting, and if flash is necessary. The exposure settings can be turned all the way up or set to around 900.
We do not recommend using the flash outdoors; even if it is dark or cloudy.
Depending on the outdoor lighting, the exposure can be turned all the way down and gain all the way up.
There are a few ways. First, you can change the trigger setting on the Insight config screen. The longer the trigger, the more video on both sides of the pitch or hit you will be able to see. The other way to change the length of the video is by changing the pre and post trigger slow mo. The smaller the percentages on each side, the less slow mo you will see. If both are set to 0, you will get the pitch or hit in real time. If both are 100%, the entire video will be slow mo. Normal percentages for pitch design are around 20% on each side.
FPS is the frequency rate at which consecutive images called frames appear on display. There are two different options to choose from 650fps and 850fps. 650fps is a larger video that allows for more of a full body view. While 850fps is a smaller and slower video that is more zoomed in. This view can focus more on grips and release during pitching sessions.
MOBILE LAUNCH MONITOR (MLM)
General
MLM includes: MLM unit, USB-C Charging Cable, Carry Case, Quick Start Guide
Hardware
- Yellow/Amber- Charging
- Red – Unit is powered on and waiting to connect to the app
- Blinking red – Low battery
- Blue – Connected
- Green – Ready for shot to be taken
- Blinking white – Firmware is upgrading
No, this will damage the hardware. Morning dew and damp grass are acceptable.
The battery will last approximately 4 hours on full charge, and takes approximately 2 hours to charge from 0-100%.
Data & Accuracy
- Professional Accuracy: Carry Distance, Ball Speed, Club Speed, Smash Factor, Launch Angle, and Launch Direction
- Provides Video Playback with Shot Tracer
- GPS Enabled: See exactly where your shots land on the driving range or pinpoint a flag for a closest to the pin contest
- Bag Mapping: See your shot averages and trends by club so you always know what to use when you’re the course
- Shot Library: Store all of your shot data and your last 100 videos. Additional Video storage available with subscription.
- Share Your Shots: link your account and post videos to your preferred social network
Yes! Net Mode (indoors and outdoors) is currently compatible with these devices for app version 1.9.2: iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE 2nd Gen, iPhone 12 Mini, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPad Pro (9.7″), iPad Pro (12.9″) iPad Pro (11″) 2nd Gen, iPad Pro (12.9″) 3rd Gen, iPad Pro (12.9″) 4th Gen, iPad Pro 5th Gen M1 (2021), iPad Air 4th Gen
If you have one of these devices, you will have the option to choose between Indoor/Outdoor modes right after you hit Play and then Practice. If not, it will automatically assume you are on Outdoor mode because the device is not supported.
If your device is not currently supported for MLM Net, please be patient as we continue working to optimize our algorithms to make MLM Net available for additional devices.
No. In order for you to get accurate data, you will need to use a real golf ball. The MLM will not trigger properly if using a wiffle or foam practice ball.
Yes, the MLM will only be able to provide data in well-lit environments.
High winds can affect the distances as we do not account for adverse conditions. Overheating can affect the MLM if your iPhone/iPad is placed in direct sunlight. If your iOS device starts to overheat, you will receive an alert informing you. Your MLM will still track data and record each shot for review in Sessions but instant video feedback during the session is disabled to help cooldown your device.
*Please note that if you have any credit cards or a magnetic case on your iPhone, it may cause interference with your iOS gyroscope. Please remove the case from your phone before starting your session.
If you are hitting shots and the LED on the MLM turns from green to blue and back to green but no data shows:
- Ensure the MLM is aligned 6-8 feet behind the ball and aimed down the target line
- Check to make sure your iOS device is sitting on the MLM slot with the screen facing you
- Ensure you do not have a magnetic case on your iOS device
- Open the MLM app and click the ‘Home’ tab
- Tap on the session you wish to go back to
- Search for the shot you wish to share. The list is sorted by the sequence you practiced. You can easily sort it by club type, distance, etc., just tap on the column description or club.
- Once you found the shot you wish to share, slide from right to left on the favored shot and tap on the camera icon. It will open and play the video recording of that shot.
- Once the video is played back a share icon will appear on the bottom right (U with an arrow up) the export process will take a few seconds.
- This will open a menu which allows you to save the video on your phone in Photos or you can share it with your friends via message or other social media platforms.
At this time the MLM is only compatible with iOS Devices that meet our minimum requirements.
We are working on Android availability and prioritizing it. Our main focus is on accuracy and want it to meet our standards as we have on all iOS devices. Android compatibility will be an ongoing development as we will release compatibility with select devices first and roll out more as we develop.
The Public setting will qualify you for having your video appear on the Explore page of the application. The Private setting will not qualify you to show up on the Explore page.
You are able to drop a pin within the driving range that you are hitting at. Then you are able to look back on the shots and see exactly where they were on the range from a birds eye view map.
No, the only export feature is with the video with overlay which can be saved to your iPhone/iPad and shared to Twitter, Instagram, Facebook or other social media platforms.
Check out this video
Plug your MLM into a power source
- Open the MLM app
- Tap Profile
- Tap box right above my bag (Rapsodo Mobile launch Monitor (red dot) Not Connected
- Select your MLM device
- A green dot will appear saying “connected”
- Tap the box again to pull up your MLM device information
- Tap update firmware version
- Firmware upgrade will start updating.
- A blinking white LED light will appear on your MLM – notifying you Firmware is upgrading. The entire Firmware update will be under 5 minutes. Please leave the MLM app open when your firmware is updating.
Check out this video.
- You have good lighting on the camera, not too bright and not too dark.
- You fit the club head in the frame.
- You keep the club head vertical.
Auto club recognition is disabled on net mode due to the lighting. As people are hitting at home or at their garage, the lighting is not sufficient for the phone’s camera to read the tiny details on the clubs and recognize them.
Distances are reported in “Carry”, however you have the option to select “Total” distance for drivers and woods. Here is how to change the driver and wood distance:
Open MLM app > Profile > App Settings > Driver wood settings (Carry/Total)
***This is the same on Outdoor and Indoor modes.
Golf Insights
Insights helps you visualize each session through a variety of graphs and charts. We’ve divided the report into three categories: Accuracy, Distance, and Consistency. Each section will help you understand your numbers and identify trends from your session to help show you what to practice in the future and guide your decisions on the course.
Insights is available to Premium users. You can access Insights from the Home screen or within an individual Session.
Grayed out shots represent outliers from your session. Removing outliers from Insights gives you a better chance to clearly visualize trends from your session. We will only remove shots that are extremely offline, short or long based on the entire data set for each club. If you decide to delete a shot, outliers will recalculate.
To identify trends in your game, we need a reliable data set of six or more shots. The more shots you take with each club, the more accurate your averages will be.
Setup
To set up the MLM;
You should make sure that you have fully charged the unit before using it. The light should be amber when charging, it should turn off completely when fully charged.
- Press the power button on the side, it will go from red to blue when it is connected.
- The Bluetooth connection should be enabled on the MLM, and you should allow Bluetooth connection through your iPhone settings.
- Go to Profile, you will see an instription that says “Not Connected”, if you click on that, MLM will show up under available devices.
- Then select “Play”, and “Practice”. The LED should turn green here.
- To confirm location use only 1 finger to move the location around and 2 fingers to navigate the direction.
You do not need to open your phone camera, once you hit play and then practice, you will see that the camera will open within the app. Allowing camera and microphone access is necessary, you can also check that in your iPhone settings. Type “MLM” in the search bar in your iPhone settings to check that. - Red target line should be in line with the ball and the end of the target. MLM must see you and the ball in the frame to be able to see the ball flight. Please use the ball area and the golfer area as a guide.
No. Your phone/iPad is default to auto calibration upon opening the MLM app. Simply open the app, connect your device via Bluetooth, and start hitting!
Outdoor:
iPhone 7 and up
iPad 2017 and up (must support 1080p)
Net Mode (Indoors and Outdoors): iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE 2nd Gen, iPhone 12 Mini, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPad Pro (9.7″), iPad Pro (12.9″) iPad Pro (11″) 2nd Gen, iPad Pro (12.9″) 3rd Gen, iPad Pro (12.9″) 4th Gen, iPad Pro 5th Gen M1 (2021), iPad Air 3rd gen, iPad Air 4th Gen, iPad Air 3rd Gen, iPad Mini 5th Gen, iPad mini 6th gen, iPhone 13 Mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPad 9th gen
When the MLM triggers (MLM LED turns from Green>Blue>Green) after a shot bit does not display data, please check the following:
- MLM is aligned behind the ball and aimed down the target line and is able to clearly see the first 60-80 feet of ball flight.
- Hitting environment is well lit
- There are no obstructions between the MLM and ball.
Video Tutorials
COACH CONNECT™
Players
- Click the ‘Coach’ tab
- Click the ‘Search Coach’ bar
- Enter the name of the coach you want to find
- Review profile and purchase lesson
- Click the ‘Coach’ tab
- Click the ‘Add Coach’ icon at the top right of the screen
- Enter the email address associated with their Coach Connect account and click send
-
Please Note: The coach will receive the request to accept or decline
-
- Click the ‘Coach’ tab
- Select the coach you would like to purchase swings from
- Tap ‘Purchase Lessons’
- Select the lesson you wish you purchase
- Enter your payment details and click ‘Complete Purchase
- Click the ‘Home’ tab
- Select a session
- Select the shots you want to send to the coach
- Click the blue arrow at the bottom of the screen
- Select the coach you want to send the swings to
- Click the ‘Coach’ tab
- Click ‘My Coaches’
- Select the coach that you have purchased lesson(s) from or sent a message to
- View any messages, drill videos and swing analysis your coach has sent you
- Click ‘Coach’ tab
- Click ‘My Coaches’
- Select the coach that sent you swing analysis or drills
- Click the set of swings you sent to the coach for analysis
- Click video to play
- Click the ‘Coach’ Tab
- Click ‘My Coaches’
- Select the Coach that sent you the swing analysis or drill
- Click the set of swings you sent to the coach for analysis
- Click the ‘+’ icon on the bottom left of the screen
- Select a video from your local library or take a video on the spot
- Click the ‘Coach’ tab
- Select the coach you would like to leave a review for
- Click ‘Add Review’
- Rate the coach on the number of stars and leave comments
- Click the ‘Coach’ tab
- Click ‘Manage Packages’ at the top of the screen
- Select the monthly subscription you would like to cancel
- IMPORTANT: You will still have access to subscription for the remaining amount of time for the month and will not be billed for the upcoming month
Coaches
- Click the ‘Profile’ tab
- Click ‘Edit Profile’
- Add all relevant information including location, bio, teaching philosophy, awards and certifications.
- Click the ‘Profile’ tab
- Click ‘Manage Your Lesson Packages’
- Set the prices users will see
- Toggle packages you want players to see on and off.
- IMPORTANT: Packages toggled green are visible to users to purchase. If you do not want to offer a specific package toggle that lesson package off (Green toggle will turn gray).
- Click the ‘Profile’ tab
- Click ‘Edit Profile’
- Select the maximum number of students
- IMPORTANT: The maximum number of students that can purchase lessons from you at a given time. As a coach you can increase or decrease this roster size at any time.
- Click the ‘Players’ tab
- Click the ‘+’ icon in the top right of the screen
- Enter the email associated with that player’s Rapsodo MLM account
In your feed you can accept premium student requests, see which players sent you a message and/or swings to review, see what lessons are complete or still active and see recent activity.
- From the home tab, select a player’s name
- Select the box of the set of swing(s) the player has sent
- Swipe to the right on a swing you want to analyze (can select up to 2 swings to analyze)
- Select the double green arrow for the swing(s) you want to analyze
- Select the green video icon when ready to analyze
To analyze a player’s video(s), you can record an audio voice over, pull a video from your local camera roll, video scrub bars, draw lines and add shapes.
Coaches can communicate with their players using the chat feature in the Coach Connect app. From here, coaches can message their players, send drills and send pictures or videos from their local camera roll.
- Click the ‘Library’ tab
- Create a drill to store in your library by selecting the ‘+’ Create Drill’ on the top right of the screen
- Name the drill, write any instructions you want your students to see, input a video from a local video library and toggle it on and off for all users to see
- Please Note: Drills can be stored and moved around in a custom folder on the library tab as well
- Using the message feature, you will select a player’s name from the feed screen
- Select the ‘+’ icon on the bottom left of the chat
- Select the drill from your library to send to the player
live chat
Chat with our customer support team.
Available 9 AM - 5 PM CT (Monday-Friday)
call or text us
Baseball and softball customer support.
Available 9 AM - 5 PM CT (Monday-Friday)
VIDEO FEEDBACK
Analyze your pitching mechanics rep after rep in slow motion with immediate video feedback and Rapsodo data overlay.
USE
Take it to the field or leave it in the cage. PITCHING 2.0 is lightweight and durable so you can use it anywhere you train.
Designed with coaches and players in mind, Diamond App gives you every data point and report you need at your fingertips.
Save time with auto pitch tagging. Simply throw a pitch and your PITCHING 2.0 will recognize it.
ANALYSIS
Know exactly where each of your pitches landing in or out of the strike zone.
FEEDBACK
See your pitches like never before. View each pitch with our 3D spin feedback feature or see it on a simulated field from any angle so you can fully understand the path and flight of each pitch.
Get release point and ball flight comparisons for different pitches.