Golf FAQ


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Mobile Launch Monitor
Golf Premium Subscription
Coach Connect
General

For our terms of use please reference this link.

Return policy and warranty information can be found  here. 

MLM includes: MLM unit, USB-C Charging Cable, Carry Case, Quick Start Guide

Hardware

1. Yellow/Amber- Charging

2. Red – Unit is powered on and waiting to connect to the app

3. Blinking red – Low battery

4. Blue – ConnectedGreen – Ready for shot to be taken

5. Blinking white – Firmware is upgrading

LED COLOR SEQUENCE

No, this will damage the hardware. Morning dew and damp grass are acceptable.

The battery will last approximately 4 hours on full charge, and takes approximately 2 hours to charge from 0-100%.

Data & Accuracy

Professional Accuracy: Carry Distance, Ball Speed, Club Speed, Smash Factor, Launch Angle, and Launch Direction

Provides Video Playback with Shot Tracer

GPS Enabled: See exactly where your shots land on the driving range or pinpoint a flag for a closest to the pin contest

Bag Mapping: See your shot averages and trends by club so you always know what to use when you’re the course

Shot Library: Store all of your shot data and your last 100 videos. Additional Video storage available with subscription.

Share Your Shots: link your account and post videos to your preferred social network

Yes! Net Mode (indoors and outdoors) is currently compatible with these devices for app version 1.9.2: iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE 2nd Gen, iPhone 12 Mini, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPad Pro (9.7″), iPad Pro (12.9″) iPad Pro (11″) 2nd Gen, iPad Pro (12.9″) 3rd Gen, iPad Pro (12.9″) 4th Gen, iPad Pro 5th Gen M1 (2021), iPad Air 4th Gen

If you have one of these devices, you will have the option to choose between Indoor/Outdoor modes right after you hit Play and then Practice. If not, it will automatically assume you are on Outdoor mode because the device is not supported.

If your device is not currently supported for MLM Net, please be patient as we continue working to optimize our algorithms to make MLM Net available for additional devices.

On Outdoor Mode, MLM provides club type, distance (carry for irons and wedges, can select carry or total for woods), club speed, ball speed, smash factor, launch angle, launch direction.

On Net Mode, shot trace, auto club recognition, GPS shot map, competitions and games are disabled.

No. In order for you to get accurate data, you will need to use a real golf ball. The MLM will not trigger properly if using a wiffle or foam practice ball.

Yes, the MLM will only be able to provide data in well-lit environments.

High winds can affect the distances as we do not account for adverse conditions. Overheating can affect the MLM if your iPhone/iPad is placed in direct sunlight. If your iOS device starts to overheat, you will receive an alert informing you. Your MLM will still track data and record each shot for review in Sessions but instant video feedback during the session is disabled to help cooldown your device.

*Please note that if you have any credit cards or a magnetic case on your iPhone, it may cause interference with your iOS gyroscope. Please remove the case from your phone before starting your session.

MLM analyzes the initial flight of the ball to calculate trajectory and distance by using radar/camera technology. Golf Laboratories has conducted product comparison testing. See how the MLM compares to Trackman and to Flightscope Mevo.

Place the MLM 6-8ft behind you. When addressing the ball, look back at your iOS device to ensure you see your body in the “Player Area” and the ball in the “Ball Area”. The alignment line in between the two boxes and should be aimed parallel to your target line.

The MLM is tracking the actual ball velocity, launch, and initial trajectory. This data will vary with the type and quality of the ball. Range balls are often harder than standard balls which would result in high velo and higher launch angles. But the resulting distance and trajectory will be accurate for a range ball.

If you are hitting shots and the LED on the MLM turns from green to blue and back to green but no data shows:

Ensure the MLM is aligned 6-8 feet behind the ball and aimed down the target line

Check to make sure your iOS device is sitting on the MLM slot with the screen facing you

Ensure you do not have a magnetic case on your iOS device

The MLM does not take wind, weather, slope, or elevation into consideration. It assumes you are using a premium ball at 70 degrees with no humidity and assumes you are at sea level.

1. Open the MLM app and click the ‘Home’ tab

2. Tap on the session you wish to go back to

3. Search for the shot you wish to share. The list is sorted by the sequence you practiced. You can easily sort it by club type, distance, etc., just tap on the column description or club.

4. Once you found the shot you wish to share, slide from right to left on the favored shot and tap on the camera icon. It will open and play the video recording of that shot.

5. Once the video is played back a share icon will appear on the bottom right (U with an arrow up) the export process will take a few seconds.

6. This will open a menu which allows you to save the video on your phone in Photos or you can share it with your friends via message or other social media platforms.

At this time the MLM is only compatible with iOS Devices that meet our minimum requirements.

We are working on Android availability and prioritizing it. Our main focus is on accuracy and want it to meet our standards as we have on all iOS devices. Android compatibility will be an ongoing development as we will release compatibility with select devices first and roll out more as we develop.

The Public setting will qualify you for having your video appear on the Explore page of the application. The Private setting will not qualify you to show up on the Explore page.

You are able to drop a pin within the driving range that you are hitting at. Then you are able to look back on the shots and see exactly where they were on the range from a birds eye view map.

No, the only export feature is with the video with overlay which can be saved to your iPhone/iPad and shared to Twitter, Instagram, Facebook or other social media platforms.

• Check out this video

• Plug your MLM into a power source

• Open the MLM app

• Tap Profile

• Tap box right above my bag Rapsodo Mobile launch Monitor (red dot) Not Connected

• Select your MLM device

• A green dot will appear saying “connected”

• Tap the box again to pull up your MLM device information

• Tap update firmware version

• Firmware upgrade will start updating.

• A blinking white LED light will appear on your MLM – notifying you Firmware is upgrading. The entire Firmware update will be under 5 minutes. Please leave the MLM app open when your firmware is updating.

Check out this video.

Please remember that the auto club recognition feature only works outdoor for now, it does not work indoors. It might work better on irons, but on drivers and woods the numbers are more to the corners of the clubs, so please try not to show the club to the camera too close, it needs to focus on the numbers on the club.

Please make sure;

You have good lighting on the camera, not too bright and not too dark.

You fit the club head in the frame.

You keep the club head vertical.

Auto club recognition is disabled on net mode due to the lighting. As people are hitting at home or at their garage, the lighting is not sufficient for the phone’s camera to read the tiny details on the clubs and recognize them.

Distances are reported in “Carry”, however you have the option to select “Total” distance for drivers and woods. Here is how to change the driver and wood distance:

Open MLM app > Profile > App Settings > Driver wood settings (Carry/Total)

***This is the same on Outdoor and Indoor modes.

General

The MLM Premium Subscriptionn unlocks more data visualization and insights, progress reports, and tools to help improve your game. Get access to groundbreaking features like: Rapsodo Combines,Rapsodo Insights, slow motion video replay, shot apex, and video storage for 10,000 shots. Plus get access to COACH CONNECT™ - online lessons with top golf instructors.

The Premium Subscription is $99.99/year.

There are two ways existing MLM users can purchase a Premium Subscription:

- Purchase via the Rapsodo website. Add the subscription to your cart and purchase with the email your MLM account is under.

- Purchase in-app through Apple. Go into the MLM app, go to Profile>Account Type>Select “Upgrade” and purchase through your Apple ID.

There are two ways to cancel depending on how you purchased:

- If purchased via Rapsodo.com, reach out to support@rapsodo.com to cancel your subscription.

- If purchased via in-app, follow the below instructions:

1. Open the Settings app.

2. Tap your name.

3. Tap Subscriptions.

4. Tap the subscription.

5. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.

Golf Insight

To identify trends in your game, we need a reliable data set of six or more shots. The more shots you take with each club, the more accurate your averages will be.

Grayed out shots represent outliers from your session. Removing outliers from Insights gives you a better chance to clearly visualize trends from your session. We will only remove shots that are extremely offline, short or long based on the entire data set for each club. If you decide to delete a shot, outliers will recalculate.

Grayed out shots represent outliers from your session. Removing outliers from Insights gives you a better chance to clearly visualize trends from your session. We will only remove shots that are extremely offline, short or long based on the entire data set for each club. If you decide to delete a shot, outliers will recalculate. 

To identify trends in your game, we need a reliable data set of six or more shots. The more shots you take with each club, the more accurate your averages will be. 

Players

In your feed you can accept premium student requests, see which players sent you a message and/or swings to review, see what lessons are complete or still active and see recent activity.

If you wish to cancel your subscription, please send an email to support@rapsodo.com

1. Click the ‘Coach’ tab

2. Select the coach you would like to purchase swings from

3. Tap ‘Purchase Lessons’Select the lesson you wish you purchase

4. Enter your payment details and click ‘Complete Purchase

COACH CONNECT™ Feature" How to Purchase Lessons from a Coach

Coaches that offer a subscription package will allow players to send an unlimited number of shots to the coach for that month.

1. Click the ‘Home’ tab

2. Select a session

3. Select the shots you want to send to the coach

4. Click the blue arrow at the bottom of the screen

5. Select the coach you want to send the swings to

COACH CONNECT™ Feature: How to Send Swings to Your Coach

1. Click the ‘Coach’ tab

2. Click ‘My Coaches’

3. Select the coach that you have purchased lesson(s) from or sent a message to

4. View any messages, drill videos and swing analysis your coach has sent you

COACH CONNECT™ Feature: Coach and Player Interaction

1. Click ‘Coach’ tab

2. Click ‘My Coaches’

3. Select the coach that sent you swing analysis or drills

4. Click the set of swings you sent to the coach for analysis

Click video to play

COACH CONNECT™ Feature: Watch Swing Analysis From Coach

1. Click the ‘Coach’ Tab

2. Click ‘My Coaches’

3. Select the Coach that sent you the swing analysis or drill

4. Click the set of swings you sent to the coach for analysis

5. Click the ‘+’ icon on the bottom left of the screen

6. Select a video from your local library or take a video on the spot

COACH CONNECT™ Feature: How to Send Follow Up Swing

1. Click the ‘Coach’ tab

2. Select the coach you would like to leave a review for

3. Click ‘Add Review’

4. Rate the coach on the number of stars and leave comments

COACH CONNECT™ Feature: How to Leave a Review

1. Click the ‘Coach’ tab

2. Click ‘Manage Packages’ at the top of the screen

3. Select the monthly subscription you would like to cancel

IMPORTANT: You will still have access to subscription for the remaining amount of time for the month and will not be billed for the upcoming month

Coaches

1. Click the ‘Profile’ tab

2. Click ‘Edit Profile’

3. Add all relevant information including location, bio, teaching philosophy, awards and certifications.

COACH CONNECT™ Feature: How to Edit Your Profile

1. Click the ‘Profile’ tab

2. Click ‘Manage Your Lesson Packages’

3. Set the prices users will seeToggle packages you want players to see on and off.

IMPORTANT: Packages toggled green are visible to users to purchase. If you do not want to offer a specific package toggle that lesson package off (Green toggle will turn gray).

COACH CONNECT™ Feature: Set and Manage Lesson Pricing

1. Click the ‘Profile’ tab

2. Click ‘Edit Profile’

3. Select the maximum number of students

IMPORTANT: The maximum number of students that can purchase lessons from you at a given time. As a coach you can increase or decrease this roster size at any time.

1. Click the ‘Players’ tab

2. Click the ‘+’ icon in the top right of the screen

3. Enter the email associated with that player’s Rapsodo MLM account

In your feed you can accept premium student requests, see which players sent you a message and/or swings to review, see what lessons are complete or still active and see recent activity.

1. From the home tab, select a player’s name

2. Select the box of the set of swing(s) the player has sent

3. Swipe to the right on a swing you want to analyze (can select up to 2 swings to analyze)

4. Select the double green arrow for the swing(s) you want to analyze

5. Select the green video icon when ready to analyze

To analyze a player’s video(s), you can record an audio voice over, pull a video from your local camera roll, video scrub bars, draw lines and add shapes.

COACH CONNECT™ Feature: Video Analysis Tutorial

Coaches can communicate with their players using the chat feature in the Coach Connect app. From here, coaches can message their players, send drills and send pictures or videos from their local camera roll.

COACH CONNECT™ Feature: Chat Communication

1. Click the ‘Library’ tab

2. Create a drill to store in your library by selecting the ‘+’ Create Drill’ on the top right of the screen

3. Name the drill, write any instructions you want your students to see, input a video from a local video library and toggle it on and off for all users to see

Please Note: Drills can be stored and moved around in a custom folder on the library tab as well

COACH CONNECT™ Feature: Drill Library Tutorial

1. Using the message feature, you will select a player’s name from the feed screen

2. Select the ‘+’ icon on the bottom left of the chat

3. Select the drill from your library to send to the player

If you wish to cancel your subscription, please send an email to support@rapsodo.com

Setup

To set up the MLM;
You should make sure that you have fully charged the unit before using it. The light should be amber when charging, it should turn off completely when fully charged.

1. Press the power button on the side, it will go from red to blue when it is connected.

2. The Bluetooth connection should be enabled on the MLM, and you should allow Bluetooth connection through your iPhone settings.

3. Go to Profile, you will see an instription that says “Not Connected”, if you click on that, MLM will show up under available devices.

4. Then select “Play”, and “Practice”. The LED should turn green here.

5. To confirm location use only 1 finger to move the location around and 2 fingers to navigate the direction.You do not need to open your phone camera, once you hit play and then practice, you will see that the camera will open within the app. Allowing camera and microphone access is necessary, you can also check that in your iPhone settings. Type “MLM” in the search bar in your iPhone settings to check that.

6. Red target line should be in line with the ball and the end of the target. MLM must see you and the ball in the frame to be able to see the ball flight. Please use the ball area and the golfer area as a guide.

No. Your phone/iPad is default to auto calibration upon opening the MLM app. Simply open the app, connect your device via Bluetooth, and start hitting!

Outdoor:

iPhone 7 and up

iPad 2017 and up (must support 1080p)

Net Mode (Indoors and Outdoors): iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE 2nd Gen, iPhone 12 Mini, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPad Pro (9.7″), iPad Pro (12.9″) iPad Pro (11″) 2nd Gen, iPad Pro (12.9″) 3rd Gen, iPad Pro (12.9″) 4th Gen, iPad Pro 5th Gen M1 (2021), iPad Air 3rd gen, iPad Air 4th Gen, iPad Air 3rd Gen, iPad Mini 5th Gen, iPad mini 6th gen, iPhone 13 Mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPad 9th gen

When the MLM triggers (MLM LED turns from Green>Blue>Green) after a shot bit does not display data, please check the following:

1. MLM is aligned behind the ball and aimed down the target line and is able to clearly see the first 60-80 feet of ball flight.

2. Hitting environment is well lit

3. There are no obstructions between the MLM and ball.

Video Tutorials

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